Refund policy

Delivery & Returns Policy

• All items are made to order, returns are not possible
• Delivery takes 5 to 10 working days (excluding weekends and bank holidays).
• Once your order has been dispatched, you will receive an email with a tracking number to monitor your delivery status.
• Delivery times are estimates only, and we cannot be held responsible for delays caused by the carrier.

Personalized Products

• Personalized items are custom-made and cannot be returned or refunded.
• We recommend taking your time when selecting your item to ensure it meets your expectations.